“ Trend Micro has done a great job of keeping down virus infections. With Hosted Email Security and Worry-Free Advanced, we no longer have four to five computers a week to clean out. ” Mike Cooper, Micro. Trend Micro™ Worry-Free™ Services is all-in-one lightweight agent with an intuitive cloud-based console that gives you in-depth visibility and control across your entire organization. High-fidelity machine learning uniquely analyzes files not only before execution, but also during runtime for.

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Trend Micro, Inc.

August 2018

Trend Micro™ Worry-Free Business Security Services™

Version 6.5

This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/smb/worry-free-business-security-services.aspx.

Trend Micro always seeks to improve its documentation. Your feedback is always welcome. Please evaluate this documentation on the following site: http://docsstg.trendmicro.com/en-us/survey.aspx.

Contents

1. About Worry-Free Business Security Services

Trend Micro™ Worry-Free Business Security Services™ for small offices protects multiple Windows computers, Macs, and Android devices located in or out of the office from viruses and other threats from the web. Unique Web Threat Protection stops threats before they reach devices and inflict damage or steal data. This safer, smarter, simpler protection from web threats will not cause devices to slow down. You can centrally manage security from anywhere without the need to add a server, install server software, configure settings, or maintain updates. Trend Micro security experts host and constantly update the service for you. Trend Micro™ Worry-Free Business Security Services™ is:

Safer: Powered by XGen™ security, Worry-Free Business Security Services uses a blend of threat protection techniques to eliminate security gaps - in any activity, on any endpoint, anywhere. XGen security:
- Goes beyond next-generation technologies and protects against the full range of threats. Progressively filters out threats using the most efficient technique for maximum detection without false positives.
- Blends signatureless techniques, including machine learning, behavioral analysis, variant protection, census check, application control, and good-file check with file and web reputation.
Safer: Protect multiple Windows and Mac computers and Android devices located in or out of the office with a single antivirus, anti-spyware business solution. Protect multiple iOS devices with mobile device management features.
Smarter: Stop viruses and other threats without configuring settings or maintaining updates.
Simpler: Centrally manage and check the status of protected devices anywhere (no server required).

2. What's New

Worry-Free Business Security Services includes the following new features and enhancements:

New User Interface Design

Worry-Free Business Security Services has a completely refreshed and improved user interface. Administrators can locate endpoints or users quickly, research security concerns, mitigate threats, and provide better service to their end users.

Advanced Policy Management Mode

Worry-Free Business Security Services now has an optional Advanced Mode that provides more power and control by allowing administrators to create granular policies and target users and/or endpoints.

Role-Based Access Control

Worry-Free Business Security Services now supports role-based access control. The predefined user roles provide specific access rights to the web console, allowing administrators to delegate roles and responsibilities.

Device Control Enhancements

Worry-Free Business Security Services now provides more granular control for connected USB devices. Administrators can take action on specific device types or serial numbers and restrict access to a broad range of devices, including storage (CD/DVD, network drives, USB storage devices) and non-storage devices (Bluetooth adapters, IEEE1394 interface, infrared devices, wireless NICs, and print screen key).

Web Threat Protection Enhancements

Worry-Free Business Security Services now supports checking websites that use the latest HTTP/2 protocol in all supported browsers.

Unprotected Endpoint Discovery

Worry-Free Business Security Services now has the ability to identify endpoints that have no Security Agent installed in an Active Directory integrated environment and provide a quick and easy way to deploy the Security Agent to those endpoints.

Consolidated Security Policy Settings

Worry-Free Business Security Services has further consolidated the security policy settings, such as scan exclusions and scan settings, to help you manage the settings more effectively.

Consolidated Security Events

You can now view security events from the following screens:

Security Agents > Endpoint details
Users > User details
Logs

Filters

The advanced search feature provides several filter criteria to help you quickly find and manage endpoints. You can use specific filter criteria, such as an IP range or Windows 7, and save the criteria as filters in the Security Agent Tree.

3. Document Set

The document set for the Worry-Free Business Security Services includes:

Help: HTML files compiled in WebHelp format that provide 'how to's', usage advice, and field-specific information. The Help is accessible from the Worry-Free Business Security Services console.
Readme file: Contains a list of known issues and basic installation steps. It may also contain late-breaking product information not found in the Help or printed documentation.
Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com

Download the latest versions of the PDF documents and readme at http://docs.trendmicro.com/en-us/smb/worry-free-business-security-services.aspx.

4. Security Agent System Requirements

The Worry-Free Business Security Services Security Agent can be installed on Microsoft Windows, Mac OS, iOS, or Android platforms. The Security Agent is also compatible with various third-party products.

Visit the following website for a complete list of system requirements and compatible third-party products:

5. Known Issues

The following are the known issues in this release:

Web Console Known Issues

When the following conditions apply, newly encountered programs downloaded from the web are logged as 'email client' in the Source field.
- The end user's file system is in FAT32 format.
- The Prompt users before executing newly encountered programs downloaded through HTTP or email applications (Server platforms excluded) setting is enabled in POLICIES > Global Security Agent Settings > Security Settings on the Worry-Free Business Security Services web console.
After Windows 10 users uninstall the Security Agent, Windows Defender does not turn on automatically.
If users click the web console URL in an email notification without signing into the web console first, users are redirected to the Sign In screen. After signing in, users have to click the web console URL in the email notification again to be redirected to the log events screen.
If users sign into the web console using Account A and then click the web console URL in an email notification configured in Account B, Worry-Free Business Security Services automatically signs out Account A. To view the log events, sign in using Account B and then click the web console URL in the email notification again.
Worry-Free Business Security Services cannot block some applications if users execute the applications using 'Run as administrator'.
Issue: Once the Worry-Free Business Security Services licens

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